Terms & Conditions

Version: 2.1
Last updated: 23/02/2026

 

1. Introduction

These Terms and Conditions (“Terms”) govern access to and use of the PassportScan Cloud platform, website, APIs, integrations and related services (the “Services”) provided by:

GlobeID Limited
The Black Church
St. Mary’s Place
Dublin 7, D07P4AX
Ireland
VAT: IE 3342103WH

By accessing or using the Services, the Customer agrees to be bound by these Terms.

2. Contract Formation

A binding agreement is formed when:

• The Customer accepts these Terms electronically;
• The Customer signs an Order Form;
• The Customer begins using the Services.

These Terms incorporate by reference:

• The Privacy Policy;
• The Cookie Policy;
• The Data Processing Agreement (DPA);
• The Sub-processor Register;
• The Service Level Agreement (SLA), where applicable.

3. Description of Services

PassportScan Cloud provides:

• Digital guest registration;
• Identity document scanning and OCR extraction;
• Signature and consent capture;
• PMS integration;
• Regulatory data export;
• Credit-based usage model;
• Payment-enabled account activation.

The Services are provided as a Software-as-a-Service (SaaS) solution.

4. Customer Responsibilities

The Customer shall:

• Use the Services in compliance with applicable law;
• Ensure lawful collection and processing of personal data;
• Provide required privacy notices to data subjects;
• Maintain secure authentication credentials;
• Protect devices used to access the Services;
• Comply with local hospitality reporting obligations.

The Customer acts as Data Controller for personal data processed through the Services.

5. Fees, Credits and Payment

5.1 Credit Model

• 1 credit = 1 completed guest registration;
• Credits must be purchased in advance;
• Credits are non-transferable;
• Credits are non-refundable except where required by law.

5.2 Payment Processing

Payments are processed via Stripe.

GlobeID Limited:

• Does not store payment card numbers;
• Does not store CVV codes;
• Does not store card expiration dates.

Payment card data is processed exclusively within Stripe’s PCI-DSS compliant infrastructure.

PassportScan receives only payment confirmation metadata (e.g., transaction ID, status, amount, currency).

6. Data Protection

Processing of personal data is governed by:

• The Data Processing Agreement (DPA);
• The Privacy Policy.

Core platform infrastructure and primary databases are hosted in AWS eu-west-1 (Ireland).

Where document image storage is enabled, object storage (S3) may be provisioned in the AWS region corresponding to the hotel’s jurisdiction, which may include regions outside the EEA.

Where personal data is processed outside the EEA, appropriate safeguards, including Standard Contractual Clauses (SCCs), apply.

7. Availability

GlobeID shall use commercially reasonable efforts to maintain service availability.

Any applicable uptime commitments are defined in the SLA.

Scheduled maintenance may occur with prior notice where feasible.

8. Confidentiality

Each Party shall keep confidential all non-public information disclosed by the other Party and shall not disclose such information except:

• To personnel bound by confidentiality obligations;
• Where required by law.

9. Security

GlobeID implements technical and organisational measures including:

• Encryption in transit (TLS 1.2+);
• Encryption at rest (AES-256);
• Application-level encryption for sensitive identity data;
• Role-based access controls;
• Logging and monitoring;
• Periodic independent penetration testing.

Further details are described in the Information Security documentation.

10. Intellectual Property Rights

All intellectual property rights in and to the PassportScan Cloud platform, including but not limited to software, source code, object code, APIs, databases, encryption architecture, workflows, trademarks, branding, documentation and related materials (collectively, the “Platform IP”), remain exclusively owned by their respective lawful owner(s).

GlobeID Limited is authorised to operate, maintain, market, and license the PassportScan Cloud services.

No ownership rights are transferred to the Customer under these Terms.

The Customer is granted a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for its internal business purposes during the term of the agreement.

The Customer shall not:

• Reverse engineer, decompile, or disassemble the software;
• Copy, modify, or create derivative works;
• Remove proprietary notices;
• Attempt to access source code;
• Resell or redistribute the Services without written authorisation.

All rights not expressly granted are reserved.

11. Suspension and Termination

GlobeID may suspend or terminate access:

• For material breach of these Terms;
• For non-payment;
• If required by law;
• In case of security risk.

Upon termination:

• Access will be revoked;
• Data deletion will be handled in accordance with the DPA.

12. Limitation of Liability

To the maximum extent permitted by law:

• GlobeID shall not be liable for indirect, incidental or consequential damages;
• Total aggregate liability shall not exceed the total fees paid by the Customer in the twelve (12) months preceding the claim.

Nothing limits liability for:

• Fraud;
• Wilful misconduct;
• Liability that cannot be excluded under applicable law.

13. Indemnification

The Customer agrees to indemnify and hold GlobeID harmless against claims arising from:

• Unlawful use of the Services;
• Breach of these Terms;
• Violation of applicable law.

14. Force Majeure

Neither Party shall be liable for delay or failure due to events beyond reasonable control, including but not limited to:

• Natural disasters;
• Government actions;
• Internet outages;
• Cloud provider disruptions.

15. Amendments

GlobeID may update these Terms periodically.

Material changes will be communicated via the website or email notification.

Continued use of the Services constitutes acceptance of updated Terms.

16. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

The courts of Ireland shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.